FAQ

Where do you ship?
We ship within Poland and across the European Union.

How long does delivery take?
Orders within Poland are delivered in 1–2 business days. EU deliveries take 3–5 business days.

Is shipping free?
Yes. We offer free shipping on all orders.

Can I track my order?
Yes. All orders include tracking. You will receive a tracking link once your order has been dispatched.

What is your return policy?
You can return your order within 14 days of delivery. Items must be unused, in original packaging, and with the safety seal intact.

Who pays for return shipping?
Return shipping costs are covered by the customer.

Do you offer refunds or exchanges?
We offer both refunds and exchanges. Refunds are issued to the original payment method after the return is received and inspected.

What should I do if my order arrives damaged?
Please contact us immediately after delivery so we can assist you.